If you have any questions, this is the right section to find the answers you need. CBD Logistics Switzerland your trusted partner for premium supply, expert growing consulting, and advanced analytics to optimize your CBD cultivation and business success.
Take a look at the questions below, where you will typically find answers to about 80% of common inquiries. If you require any further assistance, please don’t hesitate to get in touch. We’re here to help and look forward to assisting you.
ORDERS & SHIPPING
At CBD Logistics, we offer a variety of payment methods to make your purchasing experience as convenient as possible. You can pay via Bank Transfer, Payment on Invoice (Powerpay), Twint, Visa, MasterCard, PostFinance Pay, PostFinance Card or Digital Currencies. We aim to accommodate different preferences and ensure secure transactions for all our customers.
All these payment options are available through our secure online platform. Whether you prefer traditional methods like bank transfer and PostFinance options or modern solutions like Twint and digital currencies, you will find a method that suits your needs. Card and PostFinance payments are processed through Saferpay (Worldline), and digital currency payments through NOWPayments. Our system is designed to process each payment safely and efficiently, protecting your sensitive data.
Payment on Invoice is available for delivery addresses in Switzerland. After an automated creditworthiness check, the invoice is issued by Powerpay and is payable within 30 days, unless a different term is stated on the invoice. Orders are dispatched once payment has been received and confirmed or, for payment on invoice, after approval by Powerpay. Refunds of digital currency payments are made in Swiss Francs (CHF) by bank transfer.
If you have any questions regarding the available payment methods or need assistance with your transaction, our customer support team is here to help. Feel free to reach out for guidance or further information about our payment options.
Orders placed on www.cbdlogistics.ch are available exclusively for delivery within Switzerland. Products on this site are supplied according to their Swiss product specifications (THC below 0.99%) and are intended for the Swiss market. As such, they can only be delivered to Swiss addresses.
If you’re located in Switzerland, you can place your order directly on this webshop and enjoy fast, local delivery.
Ordering from Europe?
If your delivery address is outside of Switzerland, please visit our European platform: www.cbdlogistics.eu.
There, you’ll find products with a THC specification below 0.29%, which can be shipped to selected European countries. Please check the destination restrictions and your local regulations before ordering.
Important Reminder
Before placing an order on this site, please make sure your shipping address is in Switzerland. For questions about delivery, product eligibility, or legal compliance, feel free to contact our support Team. We’re here to help.
Yes, it is possible to pay by credit card. We accept major credit cards such as Visa and MasterCard for your convenience. This allows for a quick and secure payment process when placing your orders with us.
Our online platform is designed to handle credit card transactions safely, ensuring that your personal and payment information is protected at all times. Simply select your preferred card during checkout, and the payment will be processed securely through our trusted payment gateway.
If you experience any issues with your credit card payment or have further questions, please feel free to contact our customer support team. We are happy to assist you and ensure your ordering process goes smoothly.
Yes, it is possible to pay for an order using Visa and MasterCard payment cards. We accept these payment methods to provide our customers with a secure and convenient checkout experience.
For customers in Switzerland, you can easily place your orders on our website at www.cbdlogistics.ch and choose Visa or MasterCard as your preferred payment option during the checkout process. Our platform ensures that all transactions are processed securely, protecting your sensitive information.
If you encounter any issues or have further questions about payment options, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth ordering experience.
At CBD Logistics, we are committed to offering high-quality CBD products with flexible purchasing options. The minimum order amount varies by product category. For CBD oils and Tinctures, the minimum order quantity is 100 ml or 100 grams.
For Flowers and hemp products, the minimum order is generally 50 grams. This allows customers to purchase small quantities for personal use or testing, while maintaining product freshness and quality. Please check individual product pages for specific minimum quantities, as they may vary slightly depending on the product.
For Biomass, the minimum order is 5 kg.
For Clones and Seeds, the minimum order is 250 pieces for clones and 100 pieces for seeds. Our goal is to make it easy for customers to order exactly what they need without restrictions. For larger quantities or wholesale inquiries, contact our customer service team for tailored options and special discounts.
The larger the quantity purchased, the lower the price. Pricing is proportional to the volume of the order.
Online, we display the price only up to 1 kg / 1 Liter for most products. For larger quantities, please contact us directly to receive a personalized quote.
During the checkout process on our website, you will have the opportunity to enter your promotional code in the designated field. Simply type or paste the code into this box before completing your payment, and the discount will be automatically applied to your order total.
Please ensure that the promotional code is entered correctly, including any capital letters or special characters, to avoid any issues with the discount being accepted. If the code is valid and applicable to your purchase, you will see the adjusted total before finalizing the payment.
We also recommend regularly checking our newsletters and following us on social media platforms like Instagram and Facebook. This way, you can stay informed about the latest available coupons, special offers, and exclusive promotions to maximize your savings.
The products available on cbdlogistics.ch have a maximum THC content of 0.99%, whereas those on cbdlogistics.eu contain a maximum THC level of 0.29%. This significant difference in THC levels directly impacts the production processes and the technical complexity involved. Producing products with such low THC levels, below 0.29%, requires more sophisticated and precise breeding techniques, as breeders need to select genetic varieties that maintain desired qualities while drastically reducing THC presence.
The breeding process to achieve strains with THC levels below 0.29% involves substantial investments of time, resources, and energy. Producers must dedicate multiple generations of breeding to refine these genetics, progressively eliminating varieties with higher THC content. This careful and meticulous selection process increases production costs because it demands additional resources, advanced cultivation techniques, and continuous monitoring to ensure compliance with legal limits.
As a result, products with THC levels under 0.29% are generally more expensive because their production entails higher investments in time, technology, and labor. This technical complexity and the associated costs are reflected in the final prices of products sold on cbdlogistics.eu, compared to those on cbdlogistics.ch, where the higher THC content allows for simpler, less resource-intensive production methods.
How can I receive or pick up my order?
Our products are shipped exclusively within Switzerland via trusted courier services, mainly Swiss Post; FedEx Express may be used on request or for larger orders. Once your order has been processed and dispatched, you will receive a shipping confirmation and, where available, a tracking number to monitor its delivery. For orders over CHF 299.00, shipping is free. For orders below this amount, shipping fees ranging from CHF 1.90 to CHF 8.90 will apply, depending on the order’s value and the selected shipping method. You can choose from three different shipping options at checkout:
Priority Mail (A+): CHF 2.90 for orders up to CHF 199.99; CHF 1.90 for orders from CHF 200.00 to CHF 299.00.
Priority Pack: CHF 7.50 for orders up to CHF 199.99; CHF 4.50 for orders from CHF 200.00 to CHF 299.00.
Safe (Signature): CHF 8.90 for orders up to CHF 199.99; CHF 5.90 for orders from CHF 200.00 to CHF 299.00.
Only the Safe (Signature) service requires a signature upon delivery. With the other shipping methods, delivery takes place without signature and the parcel may be deposited in your mailbox or at the delivery address, in accordance with the carrier’s terms and conditions. If you wish to make sure you receive your parcel personally, please select Safe (Signature).
Is it possible to pick up my order in person?
Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Pick-up is free of charge and generally available within 1–2 business days at our warehouse in Cama (Stradón 116), by appointment only.
After placing your order, please arrange the appointment via info@cbdlogistics.ch or by phone at +41 91 830 11 14 before coming to collect. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.
At CBD Logistics, we prioritize compliance with legal regulations and responsible purchasing. Therefore, all customers must be at least 18 years old to place an order on our website. Proof of age may be required during the purchase process or at delivery to ensure adherence to legal requirements.
We strongly encourage all buyers to be honest about their age, as purchasing products under the legal age is prohibited. Any order placed by individuals under 18 years old will be considered invalid, and we reserve the right to cancel such orders if we become aware of any misrepresentation.
Maintaining a lawful and safe environment is a shared responsibility. We appreciate your understanding and cooperation in complying with age restrictions to help us promote responsible consumption of our products.
We process and ship all orders placed before 4:00 PM on the same business day, once payment has been received and confirmed (for payment on invoice, after approval by Powerpay). Orders are in any case dispatched within 1–2 business days. Your package will typically arrive at your address on the business day following dispatch. Our goal is to get your products to you as quickly and efficiently as possible.
To ensure full transparency, it is important to note that this delivery time is an estimate based on the usual service of the carrier. As stated in our GTC (General Terms and Conditions), this timeframe is indicative and not a legally binding guarantee, as final delivery is subject to the operational conditions of the carrier, which are outside our direct control. Transit time may take up to 5 business days. Overall delivery time: 1 to 5 business days.
We are committed to providing fast and reliable deliveries. If your order does not arrive within this 5-day timeframe, or if you have any questions or concerns, please contact our customer service team. We are here to assist you and ensure a smooth delivery experience.
PRODUCTS & LEGALITY
The products offered by CBD Logistics are supplied according to their stated specifications and the current Swiss hemp regulations. In Switzerland, where these products are produced and sold, the hemp varieties used contain THC levels below the legal limit of 1%; our products are specified with a THC content below 0.99%. This is the reference standard set by Swiss law for the relevant product category. Specifications may be supported by laboratory analyses (certificates of analysis, COA), available on request at info@cbdlogistics.ch.
The Swiss regulatory framework specifically governs the maximum allowable THC concentration in hemp products but does not impose restrictions on CBD or CBG levels. As long as the THC concentration remains within the prescribed limits, the levels of other cannabinoids like CBD and CBG are not subject to upper limits. It is important for consumers to check the descriptions and attributes of each product to verify the active ingredient levels before purchasing.
A THC value below 0.99% refers to the relevant product specification or laboratory analysis and does not by itself guarantee that every product is lawful for every intended use. Depending on the product category and the intended use, further Swiss legal requirements (for example regarding age limits, labelling, taxation or product safety) may apply. As stated in our GTC, buyers are responsible for ensuring that the storage, possession, resale, cultivation, propagation, processing or professional handling of the products complies with the rules applicable to them.
Yes, buying CBD products is legal in Switzerland as long as they contain less than 1% THC. Most products on the market meet this requirement, making them accessible for consumers.
CBD Logistics is dedicated to providing compliant products. To stay within Swiss regulations, always choose reputable sources and ensure the products contain less than 1% THC. Avoid products with higher THC levels to remain legal.
In short, as long as CBD products contain less than 1% THC, their purchase and use are generally legal in Switzerland, although, depending on the product category and the intended use, further requirements (such as age limits, labelling, taxation or product safety) may apply. For any specific questions, please consult local authorities or contact our customer service team.
Yes, the products are manufactured in Switzerland. We select only the best qualities of industrial cannabis cultivated within the country, ensuring that all raw materials originate from Swiss-grown plants. This local sourcing allows us to maintain high standards of quality and traceability throughout the entire production process.
We verify the origin of each batch through strict controls on every single production lot. Our quality assurance procedures involve thorough checks at various stages, from cultivation to processing, to guarantee that the products meet Swiss regulations and our internal quality standards. This meticulous oversight ensures consistency, safety, and compliance.
Furthermore, we follow the Green Development policy by implementing a production chain that prioritizes sustainability and environmental responsibility. We carefully examine the production methods, the quality of the inflorescences, harvesting, drying, and preservation processes to ensure they adhere to the highest standards of quality and sustainability. All these measures confirm that our products are genuinely Swiss-made, crafted with care and precision.
Industrial hemp is a versatile crop. In Switzerland, hemp with a THC content below 1% is not classified as a narcotic and can be grown as an oil and fibre crop, according to the Federal Office for Agriculture (FOAG).
Environmental aspects. According to the European Commission, one hectare of hemp sequesters 9 to 15 tonnes of CO2, similar to a young forest, but it takes only five months to grow. Hemp is susceptible to few pests, so insecticides, herbicides and fungicides can be avoided in most cases, and its fast growth and shading capacity help suppress weeds.
Materials and energy. The European Commission notes that hemp fibre is very similar to linen and that the textile industry is showing growing interest in it. Hempcrete, hemp wool and fibre-board insulation are used in construction. Hemp-derived products also serve as a substitute for plastic in sectors such as car manufacturing, railways and aviation, and are used for energy production (biofuels). Hemp stalks need only up to five months to mature, and hemp paper can be recycled seven to eight times.
Food. As described by the European Commission, hemp seeds contain high levels of protein and considerable amounts of fibre, vitamins, omega-3 and minerals. De-hulled seeds are used as food, whole seeds as animal feed.
CBD and health. CBD (cannabidiol) is one of the cannabinoids found in the hemp plant. CBD Logistics products are not medicinal products and are not intended to diagnose, treat, cure or prevent any disease. The Swiss federal authorities point out in their guidance on CBD products that the therapeutic potential of CBD has so far not been scientifically proven, or only insufficiently proven, for most of the uses circulating online. If you have a health concern, please consult a doctor.
Yes, our products are 100% natural. We use only pure female inflorescences of industrial cannabis cultivated with organic methods, ensuring that no pesticides, herbicides, or chemical additives are involved in the growing process. This commitment to organic cultivation guarantees that the final product maintains its natural integrity and purity.
The inflorescences are carefully selected and hand-harvested by a team of experienced experts. This meticulous process ensures the highest quality, allowing us to meet the expectations of our partners and customers while preserving the natural characteristics of the plant. Our approach emphasizes quality and authenticity at every stage.
Furthermore, our cultivation and processing methods are not forced or accelerated. They follow natural cycles and environmental rhythms, especially since our outdoor production respects the environment and promotes sustainable practices. This approach ensures that the products remain as close to their natural state as possible, offering genuine, natural cannabis inflorescences.
RETURNS & CUSTOMER SUPPORT
For consumer orders delivered in Switzerland, we offer a voluntary 7-day return policy: you can notify us of a return request within seven (7) calendar days after you receive your order. This is a voluntary commercial policy and not a statutory right of withdrawal under Swiss law.
To be eligible for a return, the product must be unused and unopened, in its original packaging, with the factory seal, tamper-evident packaging and batch labels intact. Opened or unsealed products, as well as clones (live plant material), are excluded from returns. To start the return process, please contact our customer support team at info@cbdlogistics.ch or by phone via +41 91 830 11 14 within the seven-day period and wait for our return instructions before sending anything back.
As detailed in our GTC, the customer is responsible for covering the shipping costs to send the item back to our facility. The original shipping costs are not refunded, except where the return is due to an error on our side (incorrect or defective products).
Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the required conditions. Upon a successful review, we will process the approved refund to your original payment method within fourteen (14) business days. For payments made in digital currencies, the refund is made in Swiss Francs (CHF) by bank transfer.
For business customers (wholesale purchases, bulk biomass, clones and certified seeds), returns are not accepted once the products have been dispatched, except in cases of verified material defects reported in accordance with our GTC. This policy does not limit any rights relating to defective or non-conforming products that cannot lawfully be excluded.
If you wish to modify or cancel your order before it is shipped, we recommend contacting our customer service as soon as possible, preferably via email at info@cbdlogistics.ch, if the order is still in “On Hold” or “Processing” status. During this phase, cancellations or changes can be made quickly. Once the order has been shipped or the status changes to “Shipped” or “Completed,” it will no longer be possible to cancel; in that case, the return conditions described under “Can I return the product after purchase?” apply. For special requests or personalized solutions, please contact our customer service directly.
ACCOUNT & PRIVACY
To check the status of your order, log into your account on our website and go to the “My Orders” section. There, you will find detailed information about your order status.
If you placed your order as a guest, you will receive a confirmation email with your order number. You can use this information to track your order through your customer account.
You can also contact our customer service team via email or phone, providing your order number. We will be happy to give you the latest updates and assist you with the pick-up or delivery of your package.
Protecting your personal data is important to CBD Logistics. Orgena SA processes personal information in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the GDPR, as described in our Privacy Policy.
Your data may be used to process and manage orders and payments, arrange delivery, send order-related communications, provide customer support, comply with legal obligations and handle claims. Where applicable, we may also use it to provide promotional information such as newsletters and special offers, and to improve our website and services.
Where necessary, we may share relevant information with trusted third-party service providers, to the extent required for them to perform their services: payment providers (Saferpay/Worldline, Twint, PostFinance and NOWPayments), shipping companies (Swiss Post and, where used, FedEx) and analytics providers. These providers are required to protect your personal data and use it only for their assigned purposes.
If you choose to pay on invoice, the data required for an automated creditworthiness check is transmitted to Powerpay (MF Group AG, St. Gallen). The invoice is then issued by Powerpay, to which we may assign the claim. If you are affected by an automated decision, you can ask for it to be reviewed by a person by writing to info@cbdlogistics.ch.
Bank details you provide for refunds (for example for payments made in digital currencies) are used only to process the refund and are kept only as long as needed or required by law.
For more information about how we collect, use, retain and protect personal data, as well as your rights and how to exercise them, please read our Privacy Policy.
If you need assistance or have questions not covered in this FAQ, please do not hesitate to contact us. You can reach our customer care team by phone at +41 91 830 11 14. Our team is available to provide support and answer any specific inquiries you may have.
Alternatively, you can send us an email at info@cbdlogistics.ch. We strive to respond promptly to all messages and ensure you receive the assistance you need regarding your orders, products, or any other concerns.
Our dedicated Customer Care Team is here to help you with personalized support. Whether through phone or email, we are committed to providing you with the best service and ensuring your experience with CBD Logistics is smooth and satisfactory.
