If you have any questions, this is the right section to find the answers you need. CBD Logistics Switzerland your trusted partner for premium supply, expert growing consulting, and advanced analytics to optimize your CBD cultivation and business success.
Take a look at the questions below, where you will typically find answers to about 80% of common inquiries. If you require any further assistance, please don’t hesitate to get in touch. We’re here to help and look forward to assisting you.
ORDERS & SHIPPING
At CBD Logistics, we offer a variety of payment methods to make your purchasing experience as convenient as possible. You can pay via Bank Transfer, Twint, Visa, MasterCard, PostFinance Pay app, PostFinance Card, PostFinance eFinance, Digital Currencies and other payment methods available. We aim to accommodate different preferences and ensure secure transactions for all our customers.
All these payment options are available through our secure online platform. Whether you prefer traditional methods like bank transfer and PostFinance options or modern solutions like Twint and digital currencies, you will find a method that suits your needs. Our system is designed to process each payment safely and efficiently, protecting your sensitive data.
If you have any questions regarding the available payment methods or need assistance with your transaction, our customer support team is here to help. Feel free to reach out for guidance or further information about our payment options.
Orders placed on www.cbdlogistics.ch are available exclusively for delivery within Switzerland.
All products listed on this site comply with Swiss law and may contain up to 0.99% THC, making them suitable only for the Swiss market. As such, they can only be shipped to Swiss addresses.
If you’re located in Switzerland, you can place your order directly on this webshop and enjoy fast, local delivery.
Ordering from Europe?
If your delivery address is outside of Switzerland, please visit our European platform:
www.cbdlogistics.eu.
There, you’ll find a full range of CBD products with less than 0.30% THC, fully compliant with European regulations and ready for international shipping.
Important Reminder
Before placing an order on this site, please make sure your shipping address is in Switzerland.
For questions about delivery, product eligibility, or legal compliance, feel free to contact our support Team. We’re here to help.
Yes, it is possible to pay by credit card. We accept major credit cards such as Visa and MasterCard for your convenience. This allows for a quick and secure payment process when placing your orders with us.
Our online platform is designed to handle credit card transactions safely, ensuring that your personal and payment information is protected at all times. Simply select your preferred card during checkout, and the payment will be processed securely through our trusted payment gateway.
If you experience any issues with your credit card payment or have further questions, please feel free to contact our customer support team. We are happy to assist you and ensure your ordering process goes smoothly.
Yes, it is possible to pay for an order using Visa and MasterCard payment cards. We accept these payment methods to provide our customers with a secure and convenient checkout experience.
For customers in Switzerland, you can easily place your orders on our website at www.cbdlogistics.ch and choose Visa or MasterCard as your preferred payment option during the checkout process. Our platform ensures that all transactions are processed securely, protecting your sensitive information.
If you encounter any issues or have further questions about payment options, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth ordering experience.
At CBD Logistics, we are committed to offering high-quality CBD products with flexible purchasing options. The minimum order amount varies by product category. For CBD oils and Tinctures, the minimum order quantity is 100 ml or 100 grams.
For Flowers and hemp products, the minimum order is generally 50 grams. This allows customers to purchase small quantities for personal use or testing, while maintaining product freshness and quality. Please check individual product pages for specific minimum quantities, as they may vary slightly depending on the product.
For Clones and Seeds, the minimum order is 250 pieces for clones and 100 pieces for seeds. Our goal is to make it easy for customers to order exactly what they need without restrictions. For larger quantities or wholesale inquiries, contact our customer service team for tailored options and special discounts.
The larger the quantity purchased, the lower the price. Pricing is proportional to the volume of the order.
Online, we display the price only up to 1 kg / 1 Liter for most products. For larger quantities, please contact us directly to receive a personalized quote.
During the checkout process on our website, you will have the opportunity to enter your promotional code in the designated field. Simply type or paste the code into this box before completing your payment, and the discount will be automatically applied to your order total.
Please ensure that the promotional code is entered correctly, including any capital letters or special characters, to avoid any issues with the discount being accepted. If the code is valid and applicable to your purchase, you will see the adjusted total before finalizing the payment.
We also recommend regularly checking our newsletters and following us on social media platforms like Instagram and Facebook. This way, you can stay informed about the latest available coupons, special offers, and exclusive promotions to maximize your savings.
The products available on cbdlogistics.ch have a maximum THC content of 0.99%, whereas those on cbdlogistics.eu contain a maximum THC level of 0.30%. This significant difference in THC levels directly impacts the production processes and the technical complexity involved. Producing products with such low THC levels, below 0.30%, requires more sophisticated and precise breeding techniques, as breeders need to select genetic varieties that maintain desired qualities while drastically reducing THC presence.
The breeding process to achieve strains with THC levels below 0.30% involves substantial investments of time, resources, and energy. Producers must dedicate multiple generations of breeding to refine these genetics, progressively eliminating varieties with higher THC content. This careful and meticulous selection process increases production costs because it demands additional resources, advanced cultivation techniques, and continuous monitoring to ensure compliance with legal limits.
As a result, products with THC levels under 0.30% are generally more expensive because their production entails higher investments in time, technology, and labor. This technical complexity and the associated costs are reflected in the final prices of products sold on cbdlogistics.eu, compared to those on cbdlogistics.ch, where the higher THC content allows for simpler, less resource-intensive production methods.
How can I receive or pick up my order?
Our products are shipped exclusively within Switzerland, using reputable courier services such as Swiss Post, UPS, DHL, or FedEx. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery progress. For orders over chf 299.00, we offer free shipping; for orders below this amount, a shipping fee will be applied based on weight and volume of the order: chf 2.90, 4.90 or 7.90. Typically, deliveries are completed within 1-2 business days, but please allow up to 5 business days for the product to arrive at your designated address.
Is it possible to pick up my order in person?
Yes, you can select the in-person pickup option during the checkout process. In the shipping methods section, simply choose “In-Person Pickup” to indicate that you prefer to collect your order directly from our facilities. Typically, the pickup hours are from Monday to Friday, between 3:00 PM and 5:30 PM. Please ensure to schedule your pickup within this timeframe. If you need to arrange a different time or have special requests, contact our customer service in advance, and we will do our best to accommodate your needs. This way, your order will be prepared for collection when you arrive.
What should I do if I want to change or cancel my order before shipment?
If you wish to modify or cancel your order before it is shipped, we recommend contacting our customer service as soon as possible, preferably via email at info@cbdlogistics.ch, if the order is still in “On Hold” or “Processing” status. During this phase, cancellations or changes can be made quickly. Once the order has been shipped or the status changes to “Shipped” or “Completed,” it will no longer be possible to cancel. For special requests or personalized solutions, please contact our customer service directly.
At CBD Logistics, we prioritize compliance with legal regulations and responsible purchasing. Therefore, all customers must be at least 18 years old to place an order on our website. Proof of age may be required during the purchase process or at delivery to ensure adherence to legal requirements.
We strongly encourage all buyers to be honest about their age, as purchasing products under the legal age is prohibited. Any order placed by individuals under 18 years old will be considered invalid, and we reserve the right to cancel such orders if we become aware of any misrepresentation.
Maintaining a lawful and safe environment is a shared responsibility. We appreciate your understanding and cooperation in complying with age restrictions to help us promote responsible consumption of our products.
We process and ship all orders placed before 4:00 PM on the same business day. Your package will typically arrive at your address within 1 to 2 working days. Our goal is to get your products to you as quickly and efficiently as possible.
To ensure full transparency, it is important to note that this 1 – 2 day delivery window is a highly reliable estimate provided by Swiss Post. As stated in our GTC (General Terms and Conditions), this timeframe is indicative and not a legally binding guarantee, as final delivery is subject to the operational conditions of the postal service, which are outside our direct control. Estimate of 1 to 5 days as the overall delivery timeframe.
We are committed to providing fast and reliable deliveries. If your order does not arrive within this 5-day timeframe, or if you have any questions or concerns, please contact our customer service team. We are here to assist you and ensure a smooth delivery experience.
PRODUCTS & LEGALITY
Yes, the products offered by Cbd Logistics comply with current legal regulations. In Switzerland, where these products are produced and sold, the hemp varieties used contain THC levels that do not exceed the legal limit of 0.99%. This ensures that the products meet the legal standards set by Swiss law, making them safe and lawful for sale and use within the country. Therefore, as a buyer, you can be confident that purchasing these products is in accordance with Swiss law.
The Swiss regulatory framework specifically governs the maximum allowable THC concentration in hemp products but does not impose restrictions on CBD or CBG levels. As long as the THC concentration remains within the prescribed limits, the levels of other cannabinoids like CBD and CBG are not subject to upper limits. It is important for consumers to check the descriptions and attributes of each product to verify the active ingredient levels before purchasing.
Cbd Logistics branded products are 100% legal because they adhere to these regulations. All products are tested and labeled to confirm their compliance with the legal THC threshold. Therefore, as a buyer, you can be confident that purchasing these products is compliant with Swiss law.
Yes, buying CBD products is legal in Switzerland as long as they contain less than 1% THC. Most products on the market meet this requirement, making them accessible for consumers.
CBD Logistics is dedicated to providing compliant products. To stay within Swiss regulations, always choose reputable sources and ensure the products contain less than 1% THC. Avoid products with higher THC levels to remain legal.
In short, as long as CBD products contain less than 1% THC, their purchase and use are legal in Switzerland. For any specific questions, please consult local authorities or contact our customer service team.
Yes, the products are manufactured in Switzerland. We select only the best qualities of industrial cannabis cultivated within the country, ensuring that all raw materials originate from Swiss-grown plants. This local sourcing allows us to maintain high standards of quality and traceability throughout the entire production process.
We verify the origin of each batch through strict controls on every single production lot. Our quality assurance procedures involve thorough checks at various stages, from cultivation to processing, to guarantee that the products meet Swiss regulations and our internal quality standards. This meticulous oversight ensures consistency, safety, and compliance.
Furthermore, we follow the Green Development policy by implementing a production chain that prioritizes sustainability and environmental responsibility. We carefully examine the production methods, the quality of the inflorescences, harvesting, drying, and preservation processes to ensure they adhere to the highest standards of quality and sustainability. All these measures confirm that our products are genuinely Swiss-made, crafted with care and precision.
The answer is yes! Hemp has the potential to significantly improve our quality of life in various ways. For instance, hemp cultivation helps rebalance the CO2 cycle by absorbing large amounts of carbon dioxide during growth, contributing to climate change mitigation. Additionally, growing industrial hemp does not require pesticides, herbicides, or chemical solutions, making it an eco-friendly crop that supports sustainable agriculture.
Hemp also offers benefits in energy and material production. Hemp seed oil is considered to be 96% cleaner than fossil fuels, providing a renewable and environmentally friendly alternative to traditional energy sources. Moreover, hemp can replace petrochemical products in the production of plastics, reducing plastic pollution and dependency on non-renewable resources. Its versatility extends to textiles, where hemp fibers are among the most durable natural fibers, resistant to UV rays and possessing antibacterial properties.
In the realm of health and nutrition, cannabis has been recognized for its wide range of medicinal properties, including anxiolytic, analgesic, anti-inflammatory, antioxidant, and immune-boosting effects. Nutritionally, hemp seeds are unique, they contain essential fatty acids and gamma-linoleic acid, making them one of the few foods capable of supporting human life on their own. Additionally, hemp’s rapid growth cycle, just five months compared to 20 years for trees, makes it an efficient resource for paper and fabric production, with hemp requiring far less land and time to cultivate, thus supporting sustainable and eco-friendly industries.
Yes, our products are 100% natural. We use only pure female inflorescences of industrial cannabis cultivated with organic methods, ensuring that no pesticides, herbicides, or chemical additives are involved in the growing process. This commitment to organic cultivation guarantees that the final product maintains its natural integrity and purity.
The inflorescences are carefully selected and hand-harvested by a team of experienced experts. This meticulous process ensures the highest quality, allowing us to meet the expectations of our partners and customers while preserving the natural characteristics of the plant. Our approach emphasizes quality and authenticity at every stage.
Furthermore, our cultivation and processing methods are not forced or accelerated. They follow natural cycles and environmental rhythms, especially since our outdoor production respects the environment and promotes sustainable practices. This approach ensures that the products remain as close to their natural state as possible, offering genuine, natural cannabis inflorescences.
RETURNS & CUSTOMER SUPPORT
Yes, we want you to be completely satisfied with your purchase, which is why we offer a 7-day return policy. To be eligible for a return, the product must be in its original, brand-new condition, meaning it must be completely unopened with the factory seal intact and its packaging undamaged.
To start the return process, please contact our customer support team. As detailed in our GTC, please be aware that the customer is responsible for covering the shipping costs to send the item back to our facility. This policy allows us to continue offering competitive prices on our products while still providing a flexible return option.
Once we receive the returned item, our team will thoroughly inspect it to ensure it meets the required conditions. Upon a successful review, we will promptly process a full refund of the purchase price, credited to your original payment method or, if preferred, we can arrange for a replacement shipment.
If you realize that you have entered incorrect information during your order, please contact us as soon as possible. Send an email to info@cbdlogistics.ch with your order number and a request to cancel or update your order. We will do our best to assist you and process your request promptly.
Please note that if your order has not yet been shipped, we can usually cancel or modify it based on your request. Providing your order number and detailed information in your email will help us locate and process your request more efficiently.
Once your order has been canceled or if modifications are no longer possible, you can place a new order with the correct details. Kindly include a note requesting us to consider this new order and delete the previous one. If you need further assistance, our Customer Service Team is available to guide you through the process and ensure your order information is accurate.
ACCOUNT & PRIVACY
To check the status of your order, log into your account on our website and go to the “My Orders” section. There, you will find detailed information about your order status.
If you placed your order as a guest, you will receive a confirmation email with your order number. You can use this information to track your order through your customer account.
You can also contact our customer service team via email or phone, providing your order number. We will be happy to give you the latest updates and assist you with the pick-up or delivery of your package.
Protecting your personal data is a fundamental priority at CBD Logistics. We are fully committed to handling your information with the highest level of security and care, strictly adhering to Swiss data protection regulations (nFADP). Your trust is essential to us, and we have implemented robust measures to safeguard your privacy at every step.
To successfully process and deliver your order, it is functionally necessary to share specific pieces of your data with essential and trusted third-party partners. For example, your shipping address is shared with Swiss Post for delivery, and your transaction information is securely processed by our payment providers like Postfinance or Twint. These partners are legally bound to protect your data and only use it to perform their specific function.
We want to provide you with absolute peace of mind: your personal data will only be used for the purpose of fulfilling your order. As our Privacy Policy explicitly states, we will never sell, rent, or share your information with any external organization for marketing or any other unrelated purpose. Your data stays with us and the partners needed to get your order to you.
The validity period of our gift certificates is typically 12 months from the date of issuance. This means you have one year to redeem the gift certificate for products on our website. Please be sure to use it before the expiration date to take advantage of the full value.
It is important to note that once the gift certificate expires, it cannot be extended or renewed. If you have any questions about the specific expiration date of your gift certificate, you can check the details provided at the time of purchase or contact our customer support for assistance.
To ensure a smooth redemption process, we recommend using your gift certificate early and keeping it in a safe place until you decide to make your purchase. If you experience any issues or need further information, our team is available to help you make the most of your gift certificate.
If you need assistance or have questions not covered in this FAQ, please do not hesitate to contact us. You can reach our customer care team by phone at +41 91 830 11 14. Our team is available to provide support and answer any specific inquiries you may have.
Alternatively, you can send us an email at info@cbdlogistics.ch. We strive to respond promptly to all messages and ensure you receive the assistance you need regarding your orders, products, or any other concerns.
Our dedicated Customer Care Team is here to help you with personalized support. Whether through phone or email, we are committed to providing you with the best service and ensuring your experience with CBD Logistics is smooth and satisfactory.
