Welcome to cbdlogistics.ch. These General Terms and Conditions of Sale (“GTC”) govern purchases made through the CBD Logistics website, operated by Orgena SA, with registered office at Stradón 116, CH-6557 Cama, Switzerland, under the commercial brand CBD Logistics (hereinafter referred to as the “Seller” or “CBD Logistics”). They define the rights and obligations of CBD Logistics and customers purchasing through the website (hereinafter referred to as “Buyers”) and apply to all orders, subject to applicable Swiss law.

1. Company Identity and Definitions

CBD Logistics® (Swiss trademark no. 760964) is a registered trademark of Orgena SA, a Swiss corporation registered in the Canton of Grisons, with registered office at Stradón 116, CH-6557 Cama, Switzerland (Commercial Register UID: CHE-190.569.496 MWST / TVA). For further corporate details, please visit the Impressum section on our website.

In these GTC:

“Consumer” means a natural person who purchases Products for personal or family use, which cannot be attributed to his or her commercial or professional activity.
“Business Customer” means any Buyer who is not a Consumer, in particular legal entities and persons acting in the course of a commercial or professional activity, including wholesale (B2B) customers.
“Products” means the goods offered on the website, including flowers, seeds, clones, hashish, pollen, extractions, oils and biomass.
“Business Day” means Monday to Friday, excluding public holidays at the registered office of the Seller.

2. Acceptance of Terms and Language

By placing an order through our website, the Buyer confirms that they have read and accepted these GTC, subject to any mandatory statutory rights and protections applicable to the transaction. Any amendments to an individual purchase agreement between CBD Logistics and a Buyer shall be valid only if agreed upon in writing by both parties. Amendments to these GTC shall be governed by Section 14 below. If any provision of these GTC is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

These GTC are drafted in English. The website may be made available in German, French and Italian for convenience. In case of discrepancies between language versions, the English version prevails, without prejudice to mandatory consumer protection provisions.

3. Offer, Availability and Conclusion of the Contract

The products available in our online shop and catalog are presented as a non-binding commercial offer. By submitting an order, the Buyer makes an offer to conclude a contract. Before submitting the order, the Buyer can review the order and correct any input errors. The order is submitted by clicking the final order button, which is labelled to indicate the obligation to pay. After submission, the Buyer receives an automatic acknowledgement of receipt by email. The contract is concluded when CBD Logistics confirms the order by email or dispatches the Products, whichever occurs first. The Buyer can save or print these GTC at any time.

We do not guarantee continuous availability for every item. In the event that an ordered product is temporarily unavailable, CBD Logistics will procure it or contact the Buyer promptly. If delivery cannot be fulfilled, CBD Logistics reserves the right to cancel the order and issue a prompt refund of the amount paid. Replacements will only be offered for equivalent or higher-quality products upon explicit agreement with the Buyer.

4. Shipping & Delivery

Orders placed on www.cbdlogistics.ch are dispatched via Swiss Post (Die Post / La Posta); FedEx Express may be used on request or for larger orders. All base prices and rates are calculated in Swiss Francs (CHF) and include statutory Swiss Value Added Tax (MWST / TVA).

The following shipping methods are available:

Free Shipping: Automatically applied to eligible orders with a product total exceeding CHF 299.00, subject to the conditions displayed at checkout.
Priority Mail (A+): CHF 2.90 for orders up to CHF 199.99; CHF 1.90 for orders from CHF 200.00 to CHF 299.00.
Priority Pack: CHF 7.50 for orders up to CHF 199.99; CHF 4.50 for orders from CHF 200.00 to CHF 299.00.
Safe (Signature): CHF 8.90 for orders up to CHF 199.99; CHF 5.90 for orders from CHF 200.00 to CHF 299.00.
Store Pick-Up: Free of charge, available within 1–2 business days at our warehouse in Cama (Stradón 116) by appointment only, to be arranged via info@cbdlogistics.ch or by phone at +41 91 830 11 14. Pick-up is available Monday to Friday, from 3:00 PM to 5:30 PM.

Only the Safe (Signature) service requires a signature upon delivery. Where another shipping method is selected, delivery takes place without signature and the parcel may be deposited in the Buyer’s mailbox or at the delivery address in accordance with the carrier’s general terms and conditions. Buyers who wish to ensure personal receipt should select Safe (Signature).

Orders placed on www.cbdlogistics.ch are intended for delivery within Switzerland. Products are supplied according to their stated specifications (see Section 11). Buyers requiring delivery to destinations outside Switzerland should consult www.cbdlogistics.eu and verify the applicable product and destination requirements.

It is the Buyer’s responsibility to provide an accurate delivery address. Any return or re-routing costs resulting from incorrect address information shall be borne by the Buyer. Orders are generally dispatched on the same or the next Business Day and, in any case, within 1–2 Business Days. Delivery is usually made on the Business Day following dispatch; transit time may take up to 5 Business Days depending on carrier operations. Times indicated are not guaranteed delivery dates. CBD Logistics is not liable for carrier delays to the extent permitted by applicable Swiss law. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

5. Delivery Confirmation & Transfer of Risk

Once an order has been dispatched, the Buyer will receive a shipping confirmation and, where available, a tracking number. The carrier’s tracking information and delivery confirmation serve as evidence of the shipment and delivery status.

Benefit and risk in relation to the Products pass to the Buyer, whether a Consumer or a Business Customer, upon handover of the Products to the carrier (Article 185 of the Swiss Code of Obligations), subject to any mandatory legal provisions. In the case of Store Pick-Up, benefit and risk pass upon handover of the Products to the Buyer.

If a shipment is delayed, lost or damaged in transit, the Buyer should contact CBD Logistics promptly at info@cbdlogistics.ch, so that the matter can be investigated with the carrier. CBD Logistics will support the Buyer in the handling of the claim with the carrier. Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

6. Prices & Payment Methods

All prices displayed on www.cbdlogistics.ch are indicated in Swiss Francs (CHF) and include statutory Swiss Value Added Tax (MWST / TVA). Shipping costs are applied as specified in Section 4 and include statutory Swiss Value Added Tax. Orders will be processed and dispatched only after full payment has been received and confirmed or, in the case of payment on invoice, after approval by Powerpay.

The following payment methods are available:

Bank Transfer
Buyers may pay via direct wire transfer. Detailed banking coordinates (PostFinance corporate account) and order reference numbers are provided upon checkout and within the confirmation email. Orders are dispatched upon official receipt and clearance of funds. By choosing this payment method, the Buyer confirms acceptance of our GTC.

Payment on Invoice (Powerpay)
We offer the option “Pay by Invoice”, operated by our financial partner Powerpay (MF Group AG, St. Gallen, Switzerland), to all Buyers with a delivery address in Switzerland. Upon checkout, Powerpay conducts an automated creditworthiness check. If approved, the invoice is issued directly by Powerpay and is payable within 30 days, unless a different term is stated on the invoice. Orders are dispatched after approval by Powerpay. CBD Logistics may assign the claim to Powerpay; payment must then be made to Powerpay. By choosing this payment method, the Buyer accepts Powerpay’s General Terms & Conditions in addition to our own GTC.

Twint
We offer Twint for instant mobile payments in Switzerland. The total amount is charged directly to the Buyer’s linked Twint account upon confirmation. By selecting this payment method, the Buyer accepts Twint’s Terms & Conditions in addition to our GTC.

PostFinance Pay / PostFinance Card
Payments via PostFinance Pay or PostFinance Card are processed securely through Saferpay (Worldline). The Buyer is authenticated through the official PostFinance security interface. By selecting this method, the Buyer accepts PostFinance’s Terms & Conditions in addition to our GTC.

Credit Cards (Visa / Mastercard)
We accept Visa and Mastercard payments securely processed through the certified Saferpay (Worldline) payment gateway. Card data is transmitted using encrypted TLS connections. Payment processing is subject to applicable PCI-DSS requirements. By selecting this payment method, the Buyer accepts Saferpay’s Terms & Conditions in addition to our GTC.

Cryptocurrency
We accept cryptocurrency payments processed through the certified payment gateway NOWPayments. Digital asset transactions are finalized once validated on the respective blockchain network. The exchange rate, the time window for payment and the handling of underpayments and overpayments are as displayed at checkout. Network fees are borne by the Buyer. Chargebacks and blockchain reversals are not technically possible. Any refund due is made in Swiss Francs (CHF) by bank transfer to an account indicated by the Buyer. By selecting cryptocurrency, the Buyer confirms acceptance of NOWPayments Terms of Service in addition to our GTC.

7. Return & Refund Policy

For Consumer orders delivered in Switzerland, CBD Logistics voluntarily accepts return requests notified within seven (7) calendar days after the Consumer physically receives the Products. This is a voluntary commercial return policy and not a statutory right of withdrawal under Swiss law.

The voluntary return policy described in this section applies to orders placed through the website. Contracts to which a statutory right of revocation applies under Articles 40a et seq. of the Swiss Code of Obligations, such as contracts concluded at the doorstep, at the Consumer’s workplace, in public transport or on public streets, at promotional events, by telephone or in comparable circumstances, are governed by those statutory provisions to the extent they apply.

To qualify for a voluntary return, Products must be unused and unopened, in their original packaging, with all protective seals, tamper-evident packaging and batch labels intact. Products that have been opened or whose seal has been broken, as well as clones (live plant material), are excluded from voluntary returns. The Consumer must contact info@cbdlogistics.ch within the seven-day period and obtain return instructions before sending the Products back. Return shipping costs are borne by the Buyer. The original shipping costs are not refunded, except where the return results from an error of CBD Logistics (incorrect or defective Products).

This voluntary return policy does not limit any rights or remedies that cannot lawfully be excluded, including any applicable rights relating to defective or non-conforming Products. Opening or altering the packaging may make a Product ineligible for a voluntary return, but does not, by itself, exclude any rights or remedies relating to defective or non-conforming Products.

For Business Customers, in particular for wholesale B2B purchases, and for purchases of bulk agricultural biomass, clones and certified seeds, returns are not accepted once the Products have been dispatched, except in cases of verified material defects reported in accordance with Section 9 and subject to applicable law.

Upon receipt and physical inspection of the returned goods, CBD Logistics will process any approved refund using the original payment method within fourteen (14) Business Days, subject to the conditions of this section and applicable law. For payments made in cryptocurrency, the refund is made in Swiss Francs (CHF) by bank transfer.

8. Retention of Title

All delivered goods remain the property of Orgena SA until full payment of the purchase price and associated fees has been received. CBD Logistics is entitled to have the retention of title entered in the competent register at the Buyer’s domicile, at the Buyer’s expense, and the Buyer shall cooperate as necessary. In the event of non-payment, CBD Logistics reserves the right to pursue payment and, where legally permitted, to withdraw from the contract and seek the return of the goods in accordance with applicable law and procedures.

9. Inspection & Notice of Defects (Warranty)

Business Customers. The Business Customer must inspect the Products immediately after delivery and notify CBD Logistics in writing of any visible damage, missing items, incorrect products, quantity discrepancies or apparent defects within seven (7) Business Days of receipt. Defects that could not have been detected during a proper inspection must be notified in writing immediately after discovery. If the notification is not made in due time, the Products are deemed to have been accepted (Article 201 of the Swiss Code of Obligations). The warranty period is twelve (12) months from delivery, but in any case not beyond the best-before date indicated on the Product, where applicable. Where a defect or delivery error is verified, CBD Logistics will, at its choice, provide replacement or a credit note; if this is not possible, a price reduction or a refund may be granted.

Consumers. Consumers should inspect the Products as soon as reasonably practicable after delivery and notify CBD Logistics promptly in writing of any visible damage, missing items, incorrect products, quantity discrepancies or apparent defects, preferably within seven (7) Business Days of receipt. Defects that could not reasonably have been discovered during the initial inspection should be reported promptly after discovery. The statutory warranty rights under Swiss law apply; warranty claims of Consumers become time-barred two (2) years after delivery of the Products (Article 210 of the Swiss Code of Obligations). Where a defect or delivery error is verified, the available remedy may include replacement, a credit note, a price reduction or a refund, as appropriate and subject to applicable law.

Where possible, the Buyer should provide photographs, the order number and the relevant batch or product identification to facilitate the assessment. For Consumers, this notification period is intended to facilitate the handling of claims and does not, by itself, exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable Swiss law.

CBD Logistics may reject a claim to the extent that the relevant defect or damage was caused by improper storage, misuse, unauthorised alteration or handling by the Buyer after delivery. Opening the packaging does not, by itself, exclude a claim relating to a pre-existing defect or any rights that cannot lawfully be excluded.

Product specifications, including THC content, are stated for the relevant product category and may be supported by laboratory analyses (certificates of analysis, COA), which are available on request at info@cbdlogistics.ch. Compliance with requirements applicable to a particular product or intended use must be assessed in accordance with the relevant laws and regulations.

10. Age Verification (Strictly 18+)

CBD Logistics sells legal hemp products exclusively to individuals who are at least 18 years of age and to legally constituted commercial entities.

The Buyer confirms being at least 18 years of age by selecting the mandatory verification checkbox during the checkout process and accepting these GTC. CBD Logistics reserves the right to perform sample identity verifications or request official business registration documentation prior to dispatching orders. Providing false age or corporate information constitutes a breach of contract and may result in order cancellation and further action where justified under applicable Swiss law.

11. Regulatory Compliance & Duty to Inform

CBD Logistics provides product information to help Buyers understand the applicable Swiss hemp regulations. Products offered on www.cbdlogistics.ch are supplied according to their stated specifications, including the applicable THC limits for the relevant product category. Where specified, a THC concentration below 0.99% refers to the relevant product specification or laboratory analysis, as applicable, and does not by itself guarantee that every product is lawful for every intended use. Product information on the website is provided for information purposes and does not constitute medical advice.

Depending on the product category and the intended use, further Swiss legal requirements (for example regarding age limits, labelling, taxation or product safety) may apply. The Buyer is responsible for ensuring that the storage, possession, resale, cultivation, propagation, processing or professional handling of the purchased products complies with all legal and regulatory requirements applicable to the Buyer and the intended activity, including any required notifications or permits. This does not affect the obligations of CBD Logistics as manufacturer and supplier under Swiss law.

12. Identity Fraud & False Declarations

Providing fraudulent corporate data, forged VAT numbers, or false age declarations is strictly prohibited and may result in civil liability or criminal proceedings where justified under applicable Swiss law. CBD Logistics reserves the right to report suspected identity fraud to the competent authorities and seek recovery of legally recoverable administrative and legal expenses.

13. Limitation of Liability

CBD Logistics shall be liable in accordance with applicable Swiss law. Nothing in these GTC excludes or limits liability for unlawful intent or gross negligence, for personal injury, under product liability law, or any other liability to the extent that such exclusion or limitation is prohibited by applicable Swiss law.

Business Customers. To the extent permitted by law, liability for slight negligence, indirect or consequential loss, lost profits and business interruption is excluded. For direct damage caused by slight negligence, liability is limited to the net purchase price of the affected order.

Consumers. To the extent permitted by mandatory Swiss consumer law, liability for slight negligence, indirect or consequential loss and lost profits is excluded.

CBD Logistics shall not be liable for damage to the extent caused by improper storage, misuse, unauthorised alteration or unlawful handling of the Products by the Buyer or third parties after delivery. Nothing in this section limits any mandatory rights or remedies that cannot lawfully be excluded.

14. Amendments to the GTC

CBD Logistics reserves the right to amend these General Terms and Conditions at any time. The version of the GTC published on www.cbdlogistics.ch at the time of order placement shall apply. Revisions do not affect orders confirmed prior to the effective date. Substantial changes will be notified on the website or directly to registered B2B wholesale account holders.

15. Data Protection & Privacy

The processing of personal and business data on our website is conducted strictly in accordance with the Swiss Federal Act on Data Protection (nFADP / nLPD, SR 235.1) and, where applicable, the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679). For comprehensive information regarding our data processing, service providers, retention periods, and user rights, please consult our dedicated Privacy Policy. Where payment on invoice is selected, the data required for the automated creditworthiness check are transmitted to Powerpay (MF Group AG) as described in the Privacy Policy.

16. Governing Law and Jurisdiction

These General Terms and Conditions and all sales contracts concluded between CBD Logistics and the Buyer shall be governed exclusively by the substantive laws of Switzerland, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Sales Convention).

For Business Customers, the exclusive place of jurisdiction for any dispute arising out of or in connection with these GTC, commercial orders, or the use of www.cbdlogistics.ch shall be the Regionalgericht Moesa (Canton of Grisons), Switzerland. For Consumers, the mandatory places of jurisdiction provided by Swiss federal law (Article 32 of the Swiss Civil Procedure Code) apply.

For any questions regarding these General Terms and Conditions, please contact us at info@cbdlogistics.ch or by phone at +41 91 830 11 14 (Monday to Friday, 8:30–12:30 and 13:30–18:30).

Last updated: October 15, 2026