GTC

Welcome to www.cbdlogistics.ch. These Terms and Conditions of Sale (T&Cs) govern the rights and obligations between Orgena SA, owner of the CBD Logistics brand, with registered office at Stradon 116, CH-6557 Cama (hereinafter “Seller” or “CBD Logistics”), and the customers who make purchases on our website (hereinafter “Buyers”). These conditions apply to all orders, visits, and subscriptions made on our site, in accordance with Swiss legislation.

1. Company Identity

CBD Logistics is a registered trademark of Orgena SA, a registered company with its registered office at Stradon 116, CH-6557 Cama, Switzerland. For further information about our company, we invite you to visit the “Impressum” section on our site.

2. Acceptance of Terms

Accessing and using the site implies acceptance of these T&Cs by the Buyer. Any amendments to the T&Cs will only be valid if confirmed in writing by CBD Logistics. If any provision of these T&Cs is found to be invalid or ineffective, this will not affect the validity of the remaining provisions.

3. Offer and Availability of Products

The products available in our online shop are presented as a non-binding catalog. We do not guarantee the continuous availability of every item. In the event that a product is unavailable, CBD Logistics will order it from the supplier. If delivery cannot be made, we reserve the right to cancel the order and refund the amount paid. Replacements will only be made for equivalent or higher-priced products, and the customer will be promptly informed.

4. Shipping and Delivery

Orders are shipped via Swiss Post, UPS, DHL, or FedEx. Orders over CHF 299.00 will benefit from free shipping within Switzerland. For orders under CHF 299.00, a shipping fee will be applied based on weight and volume of the order: CHF 2.90, CHF 4.90, or CHF 7.90. Shipments made following orders received on www.cbdlogistics.ch will be made exclusively within Switzerland, considering the THC levels of some products. It is the Buyer’s responsibility to provide correct delivery addresses; in case of errors, the Buyer will be responsible for refund costs. Deliveries are generally fulfilled within 1-2 business days. Please note that the order may take up to 5 business days to arrive at the final destination. CBD Logistics cannot be held responsible for delivery delays, except in cases of gross negligence. If the customer resides in Europe, they are encouraged to visit www.cbdlogistics.eu, where they will find products with THC levels compliant for sale in Europe. In this case the shipping time is 3-4 working Days.

5. Prices and Payment Methods

The prices indicated include VAT and shipping costs, where applicable. For purchases made in advance, the order will be shipped only after the amount has been credited to our account. Various payment methods are available, including Invoice, Twint, PostFinance, Credit cards, Bank transfer and Cryptocurrencies.

Invoice
We offer you the payment option “Pay by invoice” provided by the external payment service provider Powerpay. Upon checkout, the amount due will be invoiced by Powerpay. You may pay the invoice in full or, if available, choose a partial / instalment payment plan under the conditions defined by Powerpay. By selecting this payment method you accept the Powerpay General Terms & Conditions in addition to our own General Terms & Conditions. The invoice will be sent to the email address provided during checkout; if this is invalid, it will be sent by post. In case of late or missing payment, late fees and charges as defined by Powerpay will apply. 
Powerpay Terms & Conditions

Twint
Payment via Twint
. We offer Twint as a mobile and online payment option. By choosing Twint, the total amount will be debited from your linked Twint account.
By selecting this payment method, you confirm that you have read, understood, and accepted Twint’s Terms & Conditions and in addition to our own General Terms & Conditions.
Twint Terms & Conditions

PostFinance Pay / PostFinance Card
Payment via PostFinance Pay / PostFinance Card
Payments via PostFinance Pay or PostFinance Card are processed securely through Saferpay. During checkout, you will be redirected to the PostFinance authentication process to confirm your payment. The amount will be charged only after your order has been confirmed and shipped. By selecting this payment method, you agree to PostFinance’s Terms & Conditions in addition to our own General Terms & Conditions.
Postfinance Terms & Conditions

Credit Cards – Visa / Mastercard 
Payment via Credit Card (Visa / Mastercard).
 We accept VISA and Mastercard payments through Saferpay. All card data are processed securely and encrypted. The payment will be charged only after the order confirmation and shipment. By selecting this payment method, you accept Saferpay’s Terms & Conditions and in addition to our own General Terms & Conditions.
Saferpay Terms & Conditions

Digital Currencies
Payment via Cryptocurrency
. We accept cryptocurrency payments through Coinbase Commerce. Payments are final and confirmed once the blockchain transaction is validated. Chargebacks or reversals are not possible. By selecting this payment method, you confirm that you have read and accepted Coinbase Commerce’s Terms of Service and in addition to our own General Terms & Conditions.
Coinbase Commerce Terms of Service

Bank Transfer
Buyers can pay via bank transfer. Detailed payment instructions, including bank account information and the order reference number, will be provided immediately upon order completion.
Please note that transfer processing times may vary depending on your bank. Orders will be processed and shipped only after the full payment has been received and confirmed. By selecting this payment method, you confirm that you have read, understood, and accepted our own General Terms & Conditions.

6. Return and Refund Policy

The Buyer has the right to return purchased products within 14 days from the date of receipt. Products must be returned intact and in their original packaging. Return shipping costs are the Buyer’s responsibility. Once the return is received and the product’s condition verified, we will proceed with the refund within 14 days. Please note that, considering the nature of hemp-based products, return restrictions may apply for hygiene and safety reasons.

7. Retention of Title

Delivered goods remain the property of CBD Logistics until full payment of the purchase price has been received. In the event of default, the Buyer is obliged to return the goods at their own expense.

8. Defects and Warranty

Upon receipt of the goods, the Buyer is required to immediately inspect the product and report any defects within seven working days. If a defect is acknowledged, the Buyer must return the defective items for a refund or replacement. The warranty is void if the product has been opened or altered without authorization. Defective items recognized by CBD Logistics are entitled to repair, replacement, or refund. Buyers must be aware that hemp-based products are subject to specific regulations and must comply with current quality standards.

9. Age Verification

CBD Logistics conducts identity checks on all orders. We do not accept orders from individuals under the age of 18 and reserve the right to block accounts. The Buyer, by accepting the T&Cs, confirms they are at least 18 years old. Any false information concerning age is the sole responsibility of the Buyer and may incur additional costs for any returns. In the event of penalties for orders placed by minors, the legal representative of the Buyer will be held liable for the penalty.

10. Duty to Inform

The Seller continuously informs the Buyer about the requirement to be 18 years old to navigate and purchase on the site. Any violation of this obligation may entail legal liability. Furthermore, it is necessary to communicate the specific regulations regarding hemp-based products, including the requirements related to THC content and their commercialization.

11. Identity Fraud

Providing false information regarding age or identity is considered a criminal offense in Switzerland. We reserve the right to take legal action in the event of identity fraud.

12. Limitation of Liability

CBD Logistics is not liable for damages resulting from improper use of the products, delivery delays, or other circumstances not attributable to the Seller. Liability is limited to the amount paid by the Buyer for the purchased products. The responsibility of Buyers for any legal violations in the use of the products is emphasized.

13. Amendments to General Conditions

CBD Logistics reserves the right to amend these conditions at any time. New conditions will be published on the site and applicable to orders placed after their publication. Users will be informed of such changes through a notification on the website.

14. Privacy Policy

For information on how we manage users’ personal data, please consult our “Privacy Policy“. We ensure that all practices comply with data protection regulations, including the provisions of the GDPR, where applicable.

15. Applicable Law and Jurisdiction

These terms are subject to Swiss law. For disputes arising from the interpretation or execution of the T&Cs, the competent court shall be that of Cama, unless otherwise agreed upon between the parties.
For further information or questions regarding our general conditions, please do not hesitate to contact us at info@cbdlogistics.ch or by phone at +41 91 830 11 14.

Last updated: February 3, 2025