GTC

Welcome to www.cbdlogistics.ch. These Terms and Conditions of Sale (T&Cs) govern the rights and obligations between Orgena SA, owner of the CBD Logistics brand, with registered office at Stradon 116, CH-6557 Cama (hereinafter “Seller” or “CBD Logistics”), and the customers who make purchases on our website (hereinafter “Buyers”). These conditions apply to all orders, visits, and subscriptions made on our site, in accordance with Swiss legislation.

1. Company Identity

CBD Logistics is a registered trademark of Orgena SA, a registered company with its registered office at Stradon 116, CH-6557 Cama, Switzerland. For further information about our company, we invite you to visit the “Impressum” section on our site.

2. Acceptance of Terms

Accessing and using the site implies acceptance of these T&Cs by the Buyer. Any amendments to the T&Cs will only be valid if confirmed in writing by CBD Logistics. If any provision of these T&Cs is found to be invalid or ineffective, this will not affect the validity of the remaining provisions.

3. Offer and Availability of Products

The products available in our online shop are presented as a non-binding catalog. We do not guarantee the continuous availability of every item. In the event that a product is unavailable, CBD Logistics will order it from the supplier. If delivery cannot be made, we reserve the right to cancel the order and refund the amount paid. Replacements will only be made for equivalent or higher-priced products, and the customer will be promptly informed.

4. Shipping and Delivery

Orders are shipped via Swiss Post, UPS, DHL, or FedEx. Orders over CHF 299.00 will benefit from free shipping within Switzerland. For orders under CHF 299.00, a fixed shipping fee of CHF 10.00 will apply. Shipments made following orders received on www.cbdlogistics.ch will be made exclusively within Switzerland, considering the THC levels of some products. It is the Buyer’s responsibility to provide correct delivery addresses; in case of errors, the Buyer will be responsible for refund costs. Deliveries are generally made within 1-2 business days. However, CBD Logistics cannot be held responsible for delivery delays, except in cases of gross negligence. If the customer resides in Europe, they are encouraged to visit www.cbdlogistics.eu, where they will find products with THC levels compliant for sale in Europe.

5. Prices and Payment Methods

The prices indicated include VAT and shipping costs, where applicable. For purchases made in advance, the order will be shipped only after the amount has been credited to our account. Various payment methods are available, including bank transfer, PostFinance, credit cards, Twint, and cryptocurrencies. Buyers can make a payment via bank transfer, with detailed instructions provided upon order completion. Processing fees for delays or missing payments will be the Buyer’s responsibility.

6. Return and Refund Policy

The Buyer has the right to return purchased products within 14 days from the date of receipt. Products must be returned intact and in their original packaging. Return shipping costs are the Buyer’s responsibility. Once the return is received and the product’s condition verified, we will proceed with the refund within 14 days. Please note that, considering the nature of hemp-based products, return restrictions may apply for hygiene and safety reasons.

7. Retention of Title

Delivered goods remain the property of CBD Logistics until full payment of the purchase price has been received. In the event of default, the Buyer is obliged to return the goods at their own expense.

8. Defects and Warranty

Upon receipt of the goods, the Buyer is required to immediately inspect the product and report any defects within seven working days. If a defect is acknowledged, the Buyer must return the defective items for a refund or replacement. The warranty is void if the product has been opened or altered without authorization. Defective items recognized by CBD Logistics are entitled to repair, replacement, or refund. Buyers must be aware that hemp-based products are subject to specific regulations and must comply with current quality standards.

9. Age Verification

CBD Logistics conducts identity checks on all orders. We do not accept orders from individuals under the age of 18 and reserve the right to block accounts. The Buyer, by accepting the T&Cs, confirms they are at least 18 years old. Any false information concerning age is the sole responsibility of the Buyer and may incur additional costs for any returns. In the event of penalties for orders placed by minors, the legal representative of the Buyer will be held liable for the penalty.

10. Duty to Inform

The Seller continuously informs the Buyer about the requirement to be 18 years old to navigate and purchase on the site. Any violation of this obligation may entail legal liability. Furthermore, it is necessary to communicate the specific regulations regarding hemp-based products, including the requirements related to THC content and their commercialization.

11. Identity Fraud

Providing false information regarding age or identity is considered a criminal offense in Switzerland. We reserve the right to take legal action in the event of identity fraud.

12. Limitation of Liability

CBD Logistics is not liable for damages resulting from improper use of the products, delivery delays, or other circumstances not attributable to the Seller. Liability is limited to the amount paid by the Buyer for the purchased products. The responsibility of Buyers for any legal violations in the use of the products is emphasized.

13. Amendments to General Conditions

CBD Logistics reserves the right to amend these conditions at any time. New conditions will be published on the site and applicable to orders placed after their publication. Users will be informed of such changes through a notification on the website.

14. Privacy Policy

For information on how we manage users’ personal data, please consult our “Privacy Policy“. We ensure that all practices comply with data protection regulations, including the provisions of the GDPR, where applicable.

15. Applicable Law and Jurisdiction

These terms are subject to Swiss law. For disputes arising from the interpretation or execution of the T&Cs, the competent court shall be that of Cama, unless otherwise agreed upon between the parties.
For further information or questions regarding our general conditions, please do not hesitate to contact us at info@cbdlogistics.ch or by phone at +41 91 830 11 14.

Last updated: February 3, 2025